Guest Policies

1. Registration & check-in

• Night stay: check-in 01:00 PM · check-out 11:00 AM.
• Group daylong: 10:00 AM – 6:00 PM.
• Late check-out is subject to availability. Departures between 11:00 AM and 1:00 PM incur a 50% (half-day) room charge; departures after 1:00 PM incur a 100% (full-day) charge.
• Identity: a valid government photo ID is mandatory for all guests: NID for Bangladeshi nationals, passport and visa for foreign nationals.
• Age: the registered guest responsible for the room must be at least 18.
• Booking guarantee: advance payment confirms the reservation. 50% of the total estimated bill for weekday arrivals (Saturday to Wednesday); 100% for weekend arrivals (Thursday and Friday) and government-declared public holidays. Group bookings follow the same split. Reservations without the advance are subject to availability.

2. Cancellation, amendment & date changes

Individual bookings (1–3 rooms)

• 72+ hours before arrival: free cancellation, or one date change with zero penalty, subject to room availability and seasonal rate adjustments.
• 48 to 72 hours before arrival: cancellations or date change requests incur a 50% charge on room rates.
• Within 48 hours of arrival: cancellations, date change requests or shortenings of stay incur a 100% charge on room rates.
• Holidays & peak periods (consecutive government holidays, Eid-ul-Fitr, Eid-ul-Azha, Christmas, Buddha Purnima, Bengali New Year, Durga Puja, New Year's Eve): cancellations or date change requests require at least 7 days' advance notice. Requests within 7 days are non-refundable and non-transferable.

Group bookings (3+ rooms / daylong groups)

• Cancellations or date changes require at least 7 days' notice before arrival, and 10 days during Eid, Christmas, New Year's Eve or consecutive government holidays.
• Late cancellations, late date change requests or group no-shows incur a penalty of 50% of the total estimated budget.

Date change terms & conditions

• Date change requests are subject to room availability on the newly requested dates.
• If the room rate for the new dates is higher, for example shifting from a weekday to a weekend or holiday, the guest pays the price difference. If the new rate is lower, standard cancellation rules apply to the difference.
• Approved date changes must be rescheduled within 90 days of the original booking date, otherwise the advance payment is forfeited.

Flash sales & promotional offers

• The standard cancellation policy above does not apply to flash sales or promotional offers. Each flash sale and offer operates under its own cancellation policy, which is published with that offer, unless stated otherwise.

No-shows & force majeure

• No-show: failure to arrive or inform the resort by 6:00 PM on the arrival date is treated as a no-show. Individual no-shows are charged one full night's tariff per room booked; group no-show penalties follow the policy above. Date changes are not permitted after a no-show.
• Force majeure: in the event of a natural calamity, severe political disruption or force majeure, the resort may reschedule or cancel bookings. Guests are issued a credit note or voucher valid for a date change within 90 days without penalty.

3. Food, beverage & package inclusions

• Full board arrangements include lunch, dinner and breakfast only. Beverages (soft drinks, mineral water) and snacks are charged on consumption.
• Outside food or beverages are strictly prohibited on the premises, to maintain health, safety and hygiene standards.
• Forest Dine restaurant operates 08:00 AM – 10:00 PM.

4. Visitors, media & drones

• Outside visitors may not enter cottages or bungalows; meetings take place in the Forest Dine restaurant or lobby.
• Personal photography is welcome. Commercial photoshoots and drones are strictly prohibited without prior written permission and payment of the applicable shooting floor charge.

5. Support staff (drivers & maids)

• Personal support staff cannot stay in guest rooms or bungalows.
• Separate dormitory lodging for drivers is available with advance notice, at BDT 2,500 per night on a full-board basis (breakfast, lunch and dinner included).

6. Guest conduct & hygiene

• Quiet hours: 10:00 PM – 08:00 AM.
• Non-smoking: all rooms and indoor facilities. A BDT 2,000 deep-cleaning surcharge applies if smoking occurs inside a room.
• Property damage is charged at full replacement cost; removal of resort items (linens, towels, accessories) is prohibited.
• Pets are strictly not allowed.
• Pool hygiene: a shower and proper swimwear are mandatory before entering the swimming pool.
• Any activity against the law of the country or local social values is prohibited. Management reserves the right to evict guests for disorderly conduct without refund.

7. Pricing, VAT & service charge

• All listed prices are VAT-inclusive.
• A 5% service charge is added to the total bill for all services, including room rent and packages.
• Children 0–5 stay and receive breakfast free using existing bedding. Children 5–10 are charged 50% of the adult rate (conditional). Above 10 counts as an adult at the full extra-person or package tariff. The 5% service charge applies to all extra person and child fees.

8. Liability & safety

• Management is not responsible for loss or damage of personal belongings, jewellery or cash left in rooms or vehicles.
• The swimming pool, boating and fishing facilities are used at guests' own risk; the resort is not liable for injuries or health issues arising from recreational amenities.